There is any developers support??

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demoix
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There is any developers support??

Post by demoix » Mon Oct 27, 2014 12:38 pm

Hello,
several days ago I bought Castle Vox, register serial key, everything was fine. After few days I reinstall windows, then download Castle VOx again, register game, everything was good, but then when I was trying to download maps it says There were error instaling "map_name" ! I send latter to developer email, then to facebook, but still no reply over 3 days for them. If you don't fix it give back my money, becouse only feature in full verion is download all maps, but now I cant!!!

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SnyperEye
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Re: There is any developers support??

Post by SnyperEye » Tue Oct 28, 2014 12:59 pm

Hello Demoix

Just for clarification are you receiving this error notice on all maps or is it only particular maps?

Sometimes when reinstalling games if you didn't delete the game and all of its components for Example, Saved downloaded maps this can cause an issue where downloading a file that may already exist in a game file already. I will consult with my fellow members of the makers guild to see if we can get you a solution as soon as possible. Thanks again for patience.

-SnyperEye

demoix
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Re: There is any developers support??

Post by demoix » Tue Oct 28, 2014 7:57 pm

Thanks for reply.

I got this error message on all maps. Someone told to type recache , but this still don't helps. I deleted everything then installed again, even I instlled on fresh re-instelled windows, but still same problem - There were errors installing 'map_name'

Image

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paranoiarodeo
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Re: There is any developers support??

Post by paranoiarodeo » Tue Oct 28, 2014 8:02 pm

Did you delete C:\Program Files\Vox\ ?

demoix
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Re: There is any developers support??

Post by demoix » Wed Oct 29, 2014 10:40 am

paranoiarodeo wrote:Did you delete C:\Program Files\Vox\ ?
Yes I do. I uninstalled via advanced systemcare uninstaller with powerfull scan + I cecked manualy if something left, but no. Then I again install castle vox, but still same problem when downloading maps

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SnyperEye
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Re: There is any developers support??

Post by SnyperEye » Thu Oct 30, 2014 6:44 am

"deletechache" is what you would have wanted to type in I believe. Try this and then close and restart Castle Vox

If this didn't work, Have you tried to join an online network game? I would be interested in finding out if you join a network game where it usually prompts you to download the map if this error appears. I would recommend popping in the Cave Horror map where myself and others are playing at the moment.

Thanks again

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SnyperEye
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Re: There is any developers support??

Post by SnyperEye » Thu Oct 30, 2014 7:19 am

After looking closer to your plugin manager, I wanted to install the same map I see you installing to see if I get the same error and this map doesn't even exist in my plugin manager. So I am now curious to the version of Castle Vox you are using. When you open Castle Vox could you please let me know what version of the game you have downloaded. You may find this at the bottom of the window of the title menu.

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paranoiarodeo
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Re: There is any developers support??

Post by paranoiarodeo » Thu Oct 30, 2014 12:08 pm

All versions of Vox receive the plugin manager data from the Sillysoft server. It doesn't matter what version he's using as it'd show the same plugins. The Wasteland is a current map and available for download for all players too. Double check your plugin manager, Snype.

demoix
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Re: There is any developers support??

Post by demoix » Fri Oct 31, 2014 2:13 pm

SnyperEye wrote:"deletechache" is what you would have wanted to type in I believe. Try this and then close and restart Castle Vox

If this didn't work, Have you tried to join an online network game? I would be interested in finding out if you join a network game where it usually prompts you to download the map if this error appears. I would recommend popping in the Cave Horror map where myself and others are playing at the moment.

Thanks again
Deletecache didnt work or does nothing.

Yes, I can enter to online games, I also joined to your game at Cave Horror, but at single player this map won't apear.

I'm using 1.2 version (February 25th, 2011) , which downloaded from http://sillysoft.net/vox/ about 1-2 weeks ago

demoix
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Re: There is any developers support??

Post by demoix » Sat Nov 01, 2014 6:35 pm

Hey guys it's not funny anymore. I bought this game and there is about 2 weeks passed already and I still can't play?! Are SnyperEye and paranoiarodeo you developers? Goddamit do something that I will can download maps, I'm tired with demo ones

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paranoiarodeo
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Re: There is any developers support??

Post by paranoiarodeo » Sat Nov 01, 2014 6:37 pm

If dustin (primary developer) is not here to help you with your problems, then you deserve a full refund.

(Just imagine how much would be owed Lux side if the same standard applied over there.)

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mentor09
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Re: There is any developers support??

Post by mentor09 » Wed Nov 05, 2014 11:17 am

Which java-Version are you using ? I guess you changed it by reinstalling your OS.

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