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IOS 12.1

Posted: Fri Nov 09, 2018 12:44 pm
by mbidinger
Really enjoy this game. Having issues since upgrading to IOS 12.1 on my iPad mini 4 game crashes soon after loading like 10-15 sec. does not happen on my iPhone 6s plus or iPhone 7 just the iPad mini. I have deleted and re downloaded the app no change.

Any help appriciated

Re: IOS 12.1

Posted: Sat Nov 10, 2018 12:31 pm
by mbidinger
FYI mis type in my part it's a iPad mini 3

Re: IOS 12.1

Posted: Mon Nov 12, 2018 12:20 am
by mrgrtt123
There might be a possibility that the new system is not compatible with the game anymore. Let's wait for the moderators feedback about it.

Re: IOS 12.1

Posted: Fri Nov 16, 2018 5:54 pm
by dustin
We're working to track down this bug. The game still works fine for most devices, so it's a bit of a mystery why some devices now crash. I hope to have a better update next week.

Re: IOS 12.1

Posted: Sat Nov 24, 2018 5:36 pm
by dcoppenh
Also crashes all three versions of Lux installed on my 128GB iPad, which is about 4-5 years old.

Re: IOS 12.1

Posted: Wed Dec 05, 2018 5:21 am
by Capricious
Same problems here on an original iPad Air.

Re: IOS 12.1

Posted: Tue Dec 11, 2018 5:33 pm
by Roberto
I cannot play anymore since IOS 12upgrade!
I tried to contact you by mail and on Facebook but you did not reply to my messages... :(

Can you suggest a solution? :idea:

Re: IOS 12.1

Posted: Fri Dec 14, 2018 6:35 pm
by Wormwood
Me too. Please fix, Sillysoft, or refund.

Re: IOS 12.1

Posted: Mon Dec 17, 2018 11:59 am
by dustin
Hi guys, we're working to track down this problem, but it's proving hard, since it doesn't happen for most people. We just pushed out app updates this past weekend that brings the apps closer to modern systems, and will hopefully help show us where the problem is... Thanks for your patience.

If you want a refund de to it not working, please contact apple app store and they should give you one. Only apple can handle app refunds.

But stay tuned...

Re: IOS 12.1

Posted: Sun Dec 30, 2018 3:20 am
by Gillman1998
Just to add to the awareness on this, I upgraded to 12.1.1 yesterday and now neither of my Lux games (the basic one and the paid-for one) will work. As soon as the game loads the screen goes back and I end up back at the desktop. This is on an iPad which is about 4 years old.

Re: IOS 12.1

Posted: Mon Dec 31, 2018 7:03 pm
by CET
I don't have a problem on my iPhone….

Re: IOS 12.1

Posted: Thu Jan 03, 2019 2:29 am
by dustin
I'm trying to acquire a device that exhibits this problem. If anyone has this crash and lives in Vancouver, BC or nearby please let me know

Re: IOS 12.1

Posted: Fri Jan 11, 2019 10:12 am
by Papa joe
Crashes on me too: please send solution- help!!!

Re: IOS 12.1

Posted: Fri Jan 11, 2019 5:57 pm
by dustin
We have a test fix that is working for beta testers! Fixed app should be released next week. Sorry for the delay